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Description
This paper explores the applicability of generative artificial intelligence in the field of language consulting, focusing on ChatGPT-4 and the Slovenian language. The analysis is based on an experiment involving 30 real user questions submitted to the Language Consulting Service (LCS) of the Fran Ramovš Institute of the Slovenian Language. The questions cover a range of linguistic categories and were submitted to ChatGPT under controlled conditions. The responses were then compared with expert-produced answers and evaluated in terms of factual accuracy, stylistic appropriateness, terminological correctness, and overall usefulness. The results show that while ChatGPT performs well in terms of clarity, tone, and structure, its output often contains inaccuracies and occasionally misleading information. At this stage, ChatGPT is not suitable as a stand-alone tool for end-users. However, it could serve as a helpful draft generator for human language consultants. The study also outlines ways to improve AI output, including better prompts and access to relevant databases. Although some fundamental limitations of AI remain, its controlled use in language consulting may offer practical support, especially in cases involving repetitive or less complex queries.
